Returns & Exchanges

At Carol's Daughter, we want you to love your hair and skin care as much as we do, which is why we offer a 30-day satisfaction guarantee on all products purchased through our website. If you are not completely satisfied with your order, we will gladly accept returns for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print Your Label

  Download and print the prepaid UPS return shipping label provided by our system and securely attach it to your original packaging.

• 3.
  Ship the Package

  Drop off your return at any authorized UPS location or schedule a pickup; please ensure all items are safely packed to prevent leaking during transit.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.