Frequently Asked Questions
Everything you need to know about your favorite hair and skincare products.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund, excluding shipping costs.
Are Carol's Daughter products sulfate-free?
Yes, many of our collections, including the Black Vanilla and Monoi lines, are formulated without sulfates, parabens, or artificial colors to ensure the health of your hair.
Do you offer international shipping?
Currently, we only ship to addresses within the United States, including Alaska, Hawaii, and U.S. Territories. We are working on expanding our reach in the future.
How do I know which product is right for my hair type?
We offer a 'Hair Quiz' on our homepage to help you identify your hair type and concerns, providing personalized recommendations for your specific needs.
Is Carol's Daughter a cruelty-free brand?
Carol's Daughter is committed to the elimination of animal testing. We do not test our products or ingredients on animals.